During 14 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a re-sellable condition. ENKL cannot accept returns where labels have been removed or products opened. You must pay the direct costs for the return of the goods. You bear the risk of the item until the time of delivery at ENKL.
Certain goods cannot by their nature, be returned by normal mail. This applies to KG1 Sideboard, EK1 Barstool, and EK1 Chair.
In the case of a product broken during transportation, please send a photo proof to firstname.lastname@example.org. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.
Items cannot be exchanged or refunded at our showroom in Aarhus without further agreement.
1. Notify us by email, within 14 days of receiving your order that you want to return an ENKL product. We will then send you a return form by email that you need to fill out and send to us.
2. Send your items and the original packaging back to us within 14 days from your notification. You pay the direct costs for the return of the goods.
3. You will receive your refund within 14 days after we receive the notification. However, the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
4. If the items are not received in their original packaging and in the same condition as you received it, a deduction can be made in your refund similar to the decrease of the value of the items.